Privacy Policy
At RideStat, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our non-emergency medical transportation (NEMT) services. By accessing our website and utilizing our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, contact details (phone number, email address, and mailing address), date of birth, medical information necessary for providing our services, and insurance information (if applicable).
- Usage Information: We collect data on how you use our website, including your IP address, browser type, pages visited, and the duration of your visit.
- Payment Information: If you pay for services directly, we may collect your payment details, including credit card information and billing address.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To schedule and provide non-emergency medical transportation services, including contacting you and your healthcare provider as needed.
- Communication: To respond to inquiries, provide customer support, and send important updates regarding your transportation services.
- Billing and Payment: To process payments for services rendered and manage billing inquiries.
- Improvement of Services: To analyze usage trends and improve our website and services.
- Compliance: To comply with legal obligations, such as maintaining records for insurance and regulatory requirements.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your personal information with third-party service providers who assist in delivering our services, such as billing and IT support, under strict confidentiality agreements.
- With Healthcare Providers: We may share your information with your healthcare providers to ensure proper coordination of your transportation and care.
- With Insurance Providers: We may share your information with insurance companies to facilitate coverage and payment for our services.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or government request, or to protect our rights.
4. How We DO NOT Share Your Information
RideStat does not sell, rent, or trade your personal information to third parties for marketing or promotional purposes. Your data is only used to provide you with our services, communicate with you, and improve our offerings. We are committed to maintaining the confidentiality and security of your personal information.
5. Data Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the following rights concerning your personal information:
- Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Deletion: You can request that we delete your personal information, subject to our legal obligations to retain certain records.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience and collect information about how you use our site. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the revised policy will be effective immediately upon posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via our Contact Us page.